Privacy Policy

This Privacy Policy tells you how I use your personal information collected during active treatment or by using my website. This Privacy Policy may change from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using my services and website, you’re agreeing to be bound by this Policy Policy.

1. Who am I?

I am a fully qualified and registered chartered physiotherapist. I provide face-to-face and online treatment to anyone who suffers with chronic/persistent physical pain and associated conditions. 

Company Name: Lisa Ryan Physiotherapy Limited

Place of registration: England and Wales

Companies House Number: 9565834

Registered Office: Jones and Graham Accountants Ltd. 45 Vale Street, Denbigh, Denbighshire LL16 3AH

2. How do I collect information from you?

I obtain information about you when you use my website, for example, when you contact me about my services, when you register as a client and when you receive treatment. 

3. What type of information is collected from you?

The personal information that I collect includes your name, telephone number, email address, IP address, and information regarding what pages are accessed and how you’ve interacted with my website. If you make a payment online your card information is not held by me, it is collected by my third party payment processors (Square), who specialise in the secure online capture and processing of credit/debit card transactions.

4. How is your information used?

To provide the best possible service that I can.

To refer you onto a Consultant, where you have given your consent.

To notify you about changes to my service.

To provide customer support.

To gather analysis or valuable information so that I can improve my service.

To monitor the usage of my service.

To detect, prevent and address technical issues.

To provide you with news, special offers and general information about other services that I offer that are similar to those that you have already enquired about, unless you have opted not to receive such information.

To gather any feedback and respond as appropriate, to keep improving my service to you.

I will hold your personal information for as long as is necessary for the purposes set out in this Privacy Policy. I will retain and use your Personal Data to the extent necessary in accordance with the Medical Data protection regulations.

I will not send you communication that you have asked not to be sent.

I will not send you irrelevant communication for the purpose of advertising.

I will not sell or pass any details onto third-party advertisers.

5. How can you access and update your information?
The accuracy of your information is important to me. If any of your details change then please contact me directly. If you have opted-in to marketing emails then you will continue to receive these, until any such time you wish to unsubscribe.

6. Website, use of ‘Cookies’ and Google Analytics

My website is hosted on the platform. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. My website also uses 'Cookies' via Google Analytics. ‘Cookies’ do not identify you as an individual but it does help me to improve my website and deliver a better service. It is possible to switch off 'Cookies' by setting your browser preferences.


7.Security Of Data

The security of your data is very important to me and your personally identifiable information is kept secure. It is only me that has access to this information. In addition to your personally identifiable information, all clinical information is stored on a secure server via a practice management software called 'WriteUpp'. Your data is protected by 24/7 manned security, CCTV, real-time encrypted backup and geographically separate replication within the European Union to ensure that I comply with the newly updated GDPR.


I use a business mobile which is fully protected and secured by Miradore Mobile Management Software. I store a client's name, email address and telephone number on this mobile for ease of mobile communication. I also use my business mobile to communicate with clients via WhatsApp (business version), email (secured and encrypted by Paubox in accordance with GDPR) and telephone calls. I will hold your personal information on my secured mobile for as long as is necessary for the purposes set out in this Privacy Policy, unless you have specifically advised me to remove your details from my business phone.

I complete all online appointments via '' which is an encrypted medical online telehealth software that utilises security and encryption protocols (compliant with HIPAA and HITECH requirements)

Personal information that I store (practice management software, online telehealth software and business mobile) or transmit is protected by security and access controls, including username, password, pass-code and fingerprint authentication as well as data encryption where appropriate.

Should you wish to modify your details, access your details, retract consent to hold and process your record or raise a complaint, please contact me in writing with your request (either by email or by post) and I will respond to your request within 48 hours. 

Lisa Ryan 

(Director at Somatic Physiotherapy Ltd)

Tel & WhatsApp: +44 (0) 7375795933